Antique cameo brooches, mourning jewelry, edwardian jewelry, georgian jewelry

Ordering Information

Ordering from us is easy!
We offer three ways to order:

Option #1 - Mail or Fax us your order
Option #2 - Fill out our e-mail form
Option #3 - Use our convenient layaway plan

Other information: Email us
Shipping costs - Return Policy and Shipping Information - PayPal - Checks/Money Orders

Important
Please read our shipping and return policy before ordering.

Things Gone By Shipping and Returns Policy:
Your satisfaction is of the utmost concern to us! You may return an item for a refund if it is not as described. Shipping charges are non refundable and there is a 5% restocking fee on all returns. Sorry, no returns on layaways, books or supplies.
To return an item, the customer must notify us via email within 24 hours of receipt of the item and tell us that they wish to return the item (s). Items must be returned to us via insured, priority mail within two business days from the customers receipt of the item(s). We cannot accept for return any items if they have been sized, engraved, damaged, broken, polished or altered in any way.
Important shipping information : Unless instructed otherwise, we ship using Priority, insured U S Mail. Shipping cost is not included in the price of an item.
It is rare, but occasionally a package does get lost or damaged in the mail. If a package is damaged/lost in the mail, it is the customers responsibility to contact the post office immediately.  All damage or loss claims will be reimbursed directly to the customer by the 
post office. We will do all that we can to assist you with your claim but will not reimburse you for the cost of the lost or damaged item. All packages are shipped insured and you will be reimbursed for the item by the post office, not us. Please be assured that we pack our items VERY carefully. We will double box them if necessary.  We want you to receive your purchase quickly and in good condition.
Important information for our international customers: If international customers chose NOT 
to purchase insurance for their parcel, the customer must accept all responsibility for the loss or damage to the parcel. We know that many of our international customers do not want their packages insured.  We want to make it clearly understood that if you chose NOT to purchase shipping insurance, you are accepting the full risk for any damage which might occur in shipping to your item or loss of the item should the package not arrive. If you do not want insurance, we ask that you send us an email or fax specifically stating that you decline package insurance and understand that you are assuming all risk of loss or 
damage. Thank you.

last updated: April 2007 - Print this information

PayPal Information

How to use PayPal to order from Things Gone By™:

1.) Simply email your order to us and indicate that you will be sending payment through PayPal.

2.) Then, visit the PayPal website at http://www.paypal.com and place your order! It is very easy and you can pay with your credit card or with a PayPal account.

Please Do not hesitate to contact us if you have any questions!

Paying with a Check

You may send us a check/money order if you prefer not to pay by credit card. Please email your order to us to let us know you will be sending a check. We will hold an item 5 business days to receive a check. We hold checks for clearance but money orders allow immediate shipment of an item.

Our address is:
Things Gone By, Inc.
P O Box 325
Reedsville, WV 26547

You can fax us at: 412-202-1694 or Phone us at: 304-864-5921. USA Country phone code is 001.

Shipping Information

Domestic shipping charges for packages weighing two pounds or less and sent via priority, insured mail are as follows:

insurance value up to $499:          cost of shipping is $12.00
insurance value $500 to $999:        cost of shipping is $18..00
insurance value $1000 to $1999:    cost of shipping is $20.00

We can also ship via FedEx. Please contact us for FedEx rates.

Return Policy and Shipping Information

Your satisfaction is of the utmost concern to us! You may return an item for a refund if you are not completely satisfied. Shipping charges are non refundable and we reserve the right to charge a 5% restocking fee on all returns.
Sorry, no returns on layaways.

To return an item, the customer must notify us via email within 24 hours of receipt of the item and tell us that they wish to return the item (s). Items must be returned to us via insured, priority mail within two business days from the customers receipt of the item (s). We cannot accept for return any items if they have been sized, engraved, damaged, broken, polished or altered in any way.

Important shipping information: Unless instructed otherwise, we ship using Priority, insured US Mail. Shipping cost is not included in the price of an item.

It is rare, but occasionally a package does get lost or damaged in the mail. If a package is damaged/lost in the mail, it is the customers responsibility to contact the post office immediately. All damage or loss claims will be reimbursed directly to the customer by the post office. We will do all that we can to assist you with your claim but will not reimburse you for the cost of the lost or damaged item. All packages are shipped insured and you will be reimbursed for the item by the post office, not us. Please be assured that we pack our items VERY carefully. We will double box them if necessary. We want you to receive your purchase quickly and in good condition.

Important information for our international customers: If international customers chose NOT to purchase insurance for their parcel, the customer must accept all responsibility for the loss or damage to the parcel. We know that many of our international customers do not want their packages insured. We want to make it clearly understood that if you chose NOT to purchase shipping insurance, you are accepting the full risk for any damage which might occur in shipping to your item or loss of the item should the package not arrive. If you do not want insurance, we ask that you send us an email or fax specifically stating that you decline package insurance and understand that you are assuming all risk of loss or damage.

Ordering Information

Ordering from us is easy! We offer three ways to order:

Other information: Email us Shipping costs - Return Policy and Shipping Information - PayPal - Checks/Money Orders

**Important** Please read our shipping and return policy before ordering.