Your satisfaction is of the utmost concern to us!
You may return
an item for a refund if it is not as described.
Shipping charges are nonrefundable and there is a
5% restocking fee
on all returns. Sorry, no returns on
layaways, books or supplies.
To return an item, the customer must notify us via email within 24 hours of receipt of the item and tell us that they wish to return the item (s). Items must be returned to us via insured, priority mail within two business days from the customers receipt of the item (s). We cannot accept for return any items if they have been sized, engraved, damaged, broken, polished or altered in any way.
Important shipping information: Unless instructed otherwise, we ship using Priority, insured U S Mail. Shipping cost is not included in the price of an item.
It is rare, but occasionally a package does get lost or damaged in the mail. If a package is damaged/lost in the mail, it is the customers responsibility to contact the post office immediately. All damage or loss claims will be reimbursed directly to the customer by the post office. We will do all that we can to assist you with your claim but will not reimburse you for the cost of the lost or damaged item. All packages are shipped insured and you will be reimbursed for the item by the post office, not us. Please be assured that we pack our items VERY carefully. We will double box them if necessary. We want you to receive your purchase quickly and in good condition.
Important information for our international customers: If international customers chose NOT to purchase insurance for their parcel, the customer must accept all responsibility for the loss or damage to the parcel. We know that many of our international customers do not want their packages insured. We want to make it clearly understood that if you chose NOT to purchase shipping insurance, you are accepting the full risk for any damage which might occur in shipping to your item or loss of the item should the package not arrive. If you do not want insurance, we ask that you send us an email or fax specifically stating that you decline package insurance and understand that you are assuming all risk of loss or damage. Thank you.